Support & FAQ

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

• Quick checkout process
• Easily view your order status and order history
• Receive updates detailing our new releases and special promotions

We accept all major credit cards (VISA, Mastercard, Discover, AMEX).

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

Since our website is English based, we ask of you to write down your address in English (including punctuation). If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead.

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination’s customs department will have the package on hold.

We process orders between Monday and Friday. Orders will take between 1 to 3 business days to be processed and shipped within 15 business days of processing. We don’t ship on weekends.